Effective Date: 25 July 2026
 

Welcome to E-VOCAL TRADERS PRIVATE LIMITED ("E-VOCAL", "Company", "we", "our", or "us"). These Terms & Conditions govern your access to and use of our website, services, and payment facilities.
 

By accessing our website, engaging our services, or making any payment through our website or authorised payment gateways, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.
 

1. About Us

E-VOCAL TRADERS PRIVATE LIMITED is a professional consultancy firm providing assistance in:

• Government e-Marketplace (GeM) Consultancy

• GeM Registration & Profile Management

• Vendor Assessment Assistance

• Product & Service Catalogue Creation

• Tender Documentation & Bid Submission

• OEM Registration Support

• Government e-Procurement Consultancy

• Digital Business & Compliance Support

• Other related professional consultancy services
   

Important: E-VOCAL is an independent consultancy organisation. We are not affiliated with, authorised by, endorsed by, or acting on behalf of the Government e-Marketplace (GeM), Government of India, or any Government Department or Agency.
 

2. Acceptance of Terms

By using our website or availing any of our services, you agree to comply with these Terms & Conditions.

If you do not agree with any part of these Terms, you should discontinue the use of our services immediately.
 

3. Scope of Services

Our services are advisory and consultancy-based.

The Company assists clients with documentation, registrations, compliance, tender participation, portal management, and related professional activities.

The final approval, evaluation, verification, registration, qualification, and award decisions remain solely with the concerned Government authority or portal administrator.
 

4. Client Responsibilities

The Client agrees to:

• Provide accurate and complete information.

• Submit all required documents in a timely manner.

• Maintain valid statutory registrations and licences.

• Respond promptly to clarification requests.

• Ensure that all declarations and information provided are truthful.

The Company shall not be responsible for delays or failures arising from incomplete, incorrect, or delayed information provided by the Client.

5. Fees and Payments

• Consultancy charges shall be communicated before commencement of work.

• Payment may be collected through Zoho Payments, bank transfer, UPI, cards, net banking, or any other authorised payment method.

• Services normally commence after confirmation of payment unless otherwise agreed in writing.

• All applicable taxes, including GST where applicable, shall be charged in accordance with prevailing laws.

6. No Guarantee of Approval or Tender Award

The Client understands and agrees that E-VOCAL does not guarantee:

• GeM Registration approval

• Vendor Assessment approval

• OEM approval

• Brand approval

• Product Catalogue approval

• Tender qualification

• Tender evaluation outcome

• Tender award

• Purchase Orders

• Government approvals of any kind

All such decisions are solely made by the respective Government authorities, buyers, evaluators, or portal administrators.

7. Service Timelines

Estimated timelines communicated by the Company are indicative only.

Completion of services depends upon:

• Timely submission of documents by the Client

• Government portal availability

• Third-party verification

• Buyer response

• Technical issues beyond our control

• Statutory processing timelines

Accordingly, E-VOCAL shall not be liable for delays arising from external factors.

8. Refund and Cancellation

Consultancy services involve professional time, expertise, documentation, and technical support.

Accordingly:

• Payments made for consultancy services are generally non-refundable once work has commenced.

• Cancellation requests received before commencement of work may be considered at the sole discretion of the Company.

• No refund shall be provided for delays caused by Government authorities, GeM portal issues, tender cancellation, non-qualification, rejection, or incorrect information supplied by the Client.

Separate Refund & Cancellation Policy, if published, shall also apply.

9. Intellectual Property

All documents, templates, formats, checklists, presentations, proposals, technical write-ups, and consultancy materials prepared by E-VOCAL remain the intellectual property of the Company unless expressly agreed otherwise in writing.

No material may be copied, reproduced, distributed, or commercially used without prior written permission.

10. Confidentiality

The Company shall use reasonable measures to maintain the confidentiality of information and documents shared by Clients.

Information may only be disclosed:

• Where required by law;

• For execution of the requested services;

• With the Client's consent.

11. Limitation of Liability

To the maximum extent permitted by law, E-VOCAL shall not be liable for:

• Tender rejection

• Registration rejection

• Vendor Assessment rejection

• Business loss

• Loss of opportunity

• Loss of profits

• Indirect, incidental, or consequential damages

• Technical failures of Government portals or third-party platforms

In any event, the Company's total liability shall not exceed the amount of consultancy fees paid by the Client for the relevant service.

12. Website Usage

Users agree not to:

• Use the website for unlawful purposes;

• Attempt unauthorised access to our systems;

• Upload malicious software or harmful content;

• Copy or misuse website content without permission.

The Company reserves the right to suspend access in case of misuse.

13. Third-Party Services

Our website may contain links to third-party websites or payment gateways.

E-VOCAL is not responsible for the content, policies, availability, or performance of third-party websites or services.

14. Force Majeure

The Company shall not be responsible for delays or inability to perform services due to events beyond its reasonable control, including but not limited to:

• Natural disasters

• Internet failures

• Government restrictions

• Cybersecurity incidents

• Power outages

• Portal downtime

• Labour disputes

15. Amendments

The Company reserves the right to update or modify these Terms & Conditions at any time without prior notice.

The revised version shall become effective upon publication on the website.

16. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any dispute arising from these Terms or the services provided shall be subject to the exclusive jurisdiction of the competent courts at Pune, Maharashtra.

17. Contact Information

E-VOCAL TRADERS PRIVATE LIMITED

Website: www.evocal.co.in

Email: info@evocal.co.in

Phone: +91 8830902281

For any questions relating to these Terms & Conditions, please contact us using the above details.

18. Acceptance

By accessing our website, engaging our services, or making payment through Zoho Payments or any authorised payment method, you confirm that you have read, understood, and agreed to these Terms & Conditions.